Reach Out to Us
Our support team is ready to help with questions, account-related issues, technical concerns or general feedback. Whether you need help verifying your account, have a query about deposits and withdrawals, or want to report a technical problem, contact us by live chat, email or phone. We can also help with self-exclusion and fraud prevention. Replies are fast and enquiries are escalated to the right team when required.
| Department | Contact |
|---|---|
| Customer support | [email protected] (live chat & email for account-related issues) |
| General enquiries | [email protected] (payments, verification, general enquiries) |
| Affiliate enquiries | [email protected] (partner sign-ups and commissions) |
| Phone | +44 20 7481 3927 (Mon-Fri 09:00-18:00) |
| Working hours | Live chat 24/7 · Email responses Mon-Fri, 09:00-18:00 |
Email Support
Email is the preferred way to contact Golden Pharaoh about detailed requests, account issues, or anything that needs an explanation or supporting documents. Use a clear subject line so the support team can identify your request. Include up-to-date contact details and relevant account information to help avoid follow-up questions and delays.
Submit Your Inquiry
Response Time
Our support team aims to respond to most inquiries within one business day. Live chat is available 24/7 for quick help, while email requests typically receive a reply within 24 hours. Complex cases (verification, payment disputes) may take longer as they require investigation; we’ll keep you updated throughout the process.
Feedback
Have an idea for improving the website, or feedback about your experience? We’d like to hear from you. Share your suggestions or comments with our support team, including anything that could make games, payments or account features easier to use. We review all feedback carefully and use it to help improve the service and make the website more useful for players.