Privacy Statement

This page explains how we collect, use and protect personal information when you register, place bets, play games or otherwise use our services. We take your privacy seriously and aim to be clear about the types of data we hold, how we use it and the choices available to you.

Types of data we collect

Personal data

We collect information you provide when you create an account or contact us, such as your name, date of birth, email address, phone number and postal address. We may also collect identity documents and proof of address where required for verification or withdrawal purposes.

Technical data

When you use our site we record device and connection information including IP address, browser type, operating system, device identifiers and log data. This helps us deliver services, detect fraud and improve site performance.

Transactional data

We keep records of deposits, withdrawals, bets, game play, account balances and customer support interactions. Payment details are processed by authorised payment providers and we retain relevant transaction records for customer service and compliance purposes.

How we use information

We use your data to operate your account, process payments, verify identity, detect and prevent fraud, provide customer support and communicate about your account. We may also use aggregated, anonymised data for analytics and to improve our services. Where required, we rely on legal bases such as contract performance, legitimate interests and consent.

Data protection practices

We apply technical and organisational measures to protect personal information, including encryption, access controls and secure storage. Access to personal data is limited to authorised staff and third-party providers that need it to deliver services. While we work to protect data, no system can be guaranteed secure and we encourage you to use strong passwords and secure your devices.

Cookies and tracking technologies

We use cookies and similar technologies to remember preferences, provide personalised content, support security and measure site usage. You can manage cookie settings via your browser or our cookie banner. Third-party analytics and advertising partners may also place cookies under their own policies.

User rights - access, correction and deletion

You have the right to access the personal data we hold about you and to request correction of any inaccuracies. You can request deletion or restriction of processing where applicable, and you may withdraw consent where we rely on it. To exercise these rights, contact us at [email protected]. We will respond to requests in line with applicable data protection laws.

Information sharing and third parties

We share personal data with service providers who support our operations, such as payment processors, identity verification services, analytics providers and customer support vendors. We may disclose information where required by law, for fraud prevention or to protect our rights. We require third parties to protect data in accordance with contractual agreements.

Privacy policy updates

We may update this policy to reflect changes in our services or legal obligations. Material changes will be communicated via the website or by email where appropriate. For questions about this policy or our data practices contact [email protected].